![]() ![]() I emailed Surface Support to let them know too. Restarted and boom I have a keyboard and trackpad and 3 minutes later wrote this to hopefully help others. ![]() As my next move was a factory reset - so I had nothing to lose. I stumbled across the fact that windows update KB4074588 was installed when I had the updates install – so I removed it. (I used to be Second Level Support Manager so I know how vital it is to update/engage with people who are experiencing issues with software….) They sent me here:īTW if people in support think it’s acceptable to leave a person waiting 60 hours before re-contacting them - maybe support isn’t the job for you. But I wouldn’t be writing this blog post if they completely solved my issue. Check product support documentation to verify. NOTE: If there is not a setting for the backlight timing in the BIOS, this behavior may not be supported on the notebook. Surface Support was contacted – I’d like to say they were helpful. When the backlight is enabled using the key on the keyboard and the backlight stays on for only a few seconds, the backlight timeout setting might need to be configured in the BIOS. I tried many system restores – which gave me my keyboard and trackpad back BUT the Surface Book repeatedly bluescreened…. Some of the people affected by this issue did system restores which worked. The weird things was I could hit the Fn key and it would light up – but could not use the keyboard at all. I could use the Surface Book in tablet mode – but I tired of that pretty quickly. ![]() ![]() Then I heard of 3 other people who experienced the same issue within 24 hours. My Surface Book (gen 1) recently did updates and then a day or so later the keyboard and trackpad mysteriously stopped working. ![]()
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